Do Not Contact

If you are comfortable forwarding the message you received, it helps us find the exact record and tell the right client, but it is not required. You do not need to know which of our clients contacted you.

• We add your address, and your company domain if you ask us to, to a permanent suppression list.
• We apply that list to every campaign we research, for every client, from that point on.
• We delete the research record we hold about you, apart from the minimum needed to keep the suppression working.
• We tell the client who received your record to stop contacting you and to suppress you on their side.
• We confirm to you in writing when it is done.

We action requests within one business day wherever possible, and within 10 business days at the outside, which is the deadline CASL and CAN-SPAM set for honouring an opt-out.

A suppression list only works if it survives. If we deleted every trace of you, the same public sources could surface your details again next month and you would be contacted a second time. So we keep the minimum needed to recognise and exclude you — typically the email address and domain — and nothing else. We never use that list for any other purpose and never share it outside the suppression process.

You can also ask us what information we hold about you, where we obtained it, and to correct anything wrong. Those requests go to the same address and are answered within 30 days. Our Privacy Policy explains the detail, and our Anti-Spam and Acceptable Use policy sets out what we require of clients who send outreach.

If you are not satisfied with how we handle your request, you may complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.